We try to have at least one member who speaks and understands basic English. If this is not possible, no need to worry. Our staff is fluent in English and Spanish and can speak directly to your cleaning team. Just call the office and we will handle any matter to your satisfaction.

No, you do not have to be home. Many customers leave us a copy of their house key. We keep it stored in a secured, locked location. Some customers prefer to hide a key, give a garage or door code specific to our cleaning team.

It all depends on the temperament of your pet. If you feel your pet may be aggressive or easily upset, it is usually best for them to be crated or secured in a different room. However, our cleaning professionals love your pets, and many are left free to roam around the house. If they are free, please let us know so they cannot escape out the door when we enter or exit your house.

Of course not! There is no requirement that you “pre-clean” your house, but it is often helpful to declutter your home and put away items on the floor or surfaces before the team arrives. This will help our team work more efficiently.

No, we bring our own cleaning supplies. We use pet and human friendly cleaning materials, which is better for the environment, better for our employees, and better for you, the customer.  Our products keep your home fresh without harsh chemicals and irritating ingredients.

We will provide you with a service agreement along with a customized quote for your cleaning job. Every house is unique, and our fee and scope of work will be individually tailored to you. We believe superior customer service and cleaning will make you WANT to stay with us and do not require a contract where you MUST stay with our service.